Terms & Conditions

Effective Date: 17 June 2026 |Last Updated: 17 June 2026

Business: Vellore Mobile Point LLP (LLPIN: ACY-3014)
Registered Office: #86, Devikarumari Amman Nagar, Opp. to KH Shoe Company, Saduperi, Sathuvachari, Vellore - 632002, Tamil Nadu, India

1. Introduction

Welcome to Vellore Mobile Point (VMP), operated by Vellore Mobile Point LLP (LLPIN: ACY-3014), a Limited Liability Partnership incorporated on 16 May 2026 and registered with the Registrar of Companies, Chennai. These Terms and Conditions ("Terms") govern your use of our website, our physical store, and any products or services offered by us, whether in person, by phone, or through our website.

By visiting our store, using our website, or purchasing any product or service from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Use of Our Website and Store

Our website and store are intended to provide information about our products and services, including mobile phone sales, repair services, and accessories. You agree to use our website and visit our store only for lawful purposes and in a manner that does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the website or store by any third party.

  • You must be at least 18 years of age, or accompanied by a parent/guardian, to make a purchase or avail repair services that involve payment.
  • Any information you provide to us (name, mobile number, etc.) must be accurate and truthful.
  • You may not use our website to transmit any harmful code, spam, or unlawful content.

3. Products and Pricing

We make every effort to display accurate information regarding our mobile phones, accessories, and services. However, prices, availability, and specifications are subject to change without prior notice due to manufacturer pricing changes, market conditions, or stock availability.

  • All prices quoted in-store or on WhatsApp are in Indian Rupees (₹) unless stated otherwise.
  • Product images shown on our website or social media are for representation purposes; actual product packaging or accessories may vary slightly.
  • We reserve the right to limit quantities, refuse orders, or correct pricing errors at our discretion.

4. Repair Services

Vellore Mobile Point offers a wide range of mobile repair services including but not limited to screen replacement, battery replacement, charging port repair, water damage repair, software repair, and motherboard-level repairs.

  • Repair cost estimates are provided before work begins. Final cost may vary if additional issues are discovered during diagnosis, and we will inform you before proceeding further.
  • We are not responsible for any pre-existing data loss, software issues, or hardware faults not directly related to the repair requested.
  • Customers are advised to back up their personal data before submitting a device for repair. Vellore Mobile Point is not liable for any data loss during the repair process.
  • Devices left uncollected for more than 30 days after repair completion, without communication from the customer, may be subject to storage charges or other action as permitted by law.
  • We reserve the right to refuse repair service on any device deemed unsafe, counterfeit, stolen, or that we are not equipped to handle safely.

5. Booking Form and OTP Verification

Our website may allow you to submit a repair booking request using a form requiring your name, mobile number, service type, mobile brand, and model. By submitting this form:

  • You consent to receive an OTP (One-Time Password) via WhatsApp for the purpose of verifying your mobile number and confirming your booking request.
  • You consent to receive a greeting/confirmation message from us via WhatsApp regarding your submitted booking.
  • Submitting a booking request does not guarantee immediate service; it is a request for an appointment, which we will confirm based on availability.
  • You are responsible for providing an accurate and active mobile number capable of receiving WhatsApp messages.

The same OTP verification applies when you check your membership status on our membership page.

6. Warranty Policy

Warranty on repair services and spare parts varies by the type of repair and part used, and will be communicated to you at the time of service. As a general guideline:

  • Genuine/OEM-grade spare parts (such as displays and batteries) typically carry a limited warranty period against manufacturing defects, excluding physical or liquid damage after the repair.
  • Warranty does not cover damage caused by misuse, accidental drops, water exposure after repair, unauthorised tampering, or repairs carried out by any third party after our service.
  • Accessories and mobile phones sold by us carry the warranty terms specified by their respective manufacturers, where applicable.

7. Payment Terms

Payment for products and repair services is due at the time of purchase or upon collection of the repaired device, unless otherwise agreed in writing or via WhatsApp confirmation. We accept cash and digital payment modes available in-store. All sales are subject to applicable taxes as per Indian law.

8. VMP Brand Products (Upcoming)

Vellore Mobile Point is in the process of launching its own branded line of electronic accessories under the "VMP Brand" name. Once launched, these products will carry their own specific warranty and return terms, which will be published separately and made available at the time of purchase. These Terms will apply to VMP Brand products in addition to any product-specific terms.

9. Intellectual Property

The name "Vellore Mobile Point", the "VMP" logo, brand identity, website content, and any associated trademarks are the property of Vellore Mobile Point LLP. You may not copy, reproduce, distribute, or use our branding, logo, or website content for commercial purposes without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Vellore Mobile Point LLP, its partners, and staff shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products, services, or website, including but not limited to loss of data, loss of profits, or business interruption. Our total liability for any claim relating to a product or service shall not exceed the amount paid by you for that specific product or service.

11. Customer Data

Any personal information you provide to us — including your name, mobile number, and service details — is collected and used in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we handle your data.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Vellore, Tamil Nadu.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Vellore Mobile Point LLP (LLPIN: ACY-3014)
  • Store: #313, Shop No. 1, South Avenue Road, Sathuvachari, Vellore - 632009, Tamil Nadu, India
  • Registered Office: #86, Devikarumari Amman Nagar, Opp. to KH Shoe Company, Saduperi, Sathuvachari, Vellore - 632002, Tamil Nadu, India
  • Phone: +91 97905 99905
  • Email: shop@velloremobilepoint.com