Privacy Policy

1. Introduction

Vellore Mobile Point (VMP), operated by Vellore Mobile Point LLP (LLPIN: ACY-3014), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whether you visit our store in Sathuvachari, Vellore, use our website, contact us via WhatsApp, or interact with us on social media.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

We do not knowingly collect sensitive personal data such as financial account numbers, passwords of other services, or government ID numbers through our website forms.

3. WhatsApp OTP, Booking and Membership Lookup

Our website includes a repair booking form that collects your name, mobile number, selected service type, mobile brand, and model. When you submit this form:

• We use your mobile number to send a One-Time Password (OTP) via the WhatsApp Business API to verify that the number belongs to you.
• Once verified, we send you a greeting/confirmation message via WhatsApp acknowledging your booking request.
• Your submitted booking details (name, number, service, brand, model) are shared internally with our store/admin team so we can prepare for your visit or repair.
• We do not use your WhatsApp number for unsolicited marketing messages beyond service-related communication, unless you have separately opted in.

Promotional messages and your consent

Our booking and contact forms carry a separate, optional checkbox asking whether you would like to receive offers and updates from us on WhatsApp, SMS, voice or email. It is never ticked for you, and leaving it blank has no effect on your booking, your repair, or anything else we do for you — accepting our Terms & Conditions is a different thing and does not opt you in to marketing.

We record your answer against your customer record along with the date, and we treat your most recent answer as the current one. If you later submit a form without ticking the box, we take that as withdrawing your earlier consent and stop sending promotional messages. You can also opt out at any time by replying to any message, calling us on +91 97905 99905, or writing to shop@velloremobilepoint.com. Service messages about a repair, booking or bill you actually have with us are not marketing and will continue regardless.

Membership status lookup

Our membership status page lets you check whether your VMP membership is active and when it expires. To protect your information, this check is verified by OTP:

• You enter your mobile number, and we send a One-Time Password to that number over WhatsApp. The code is stored only in a hashed form, is valid for a short period, and cannot be read back by us.
• Once verified, the page shows only your membership status, plan, and start and expiry dates. It does not display your purchase history, billing amounts, or any other personal detail.
• The number of lookup attempts is limited to prevent anyone from testing mobile numbers against our records.

4. How We Use Your Information

We use the information we collect to:

• Process and confirm your repair bookings or product enquiries
• Verify your identity via OTP for booking confirmation and membership lookups
• Communicate with you regarding your service status, estimated cost, and completion
• Issue invoices and maintain records for warranty and after-service claims
• Improve our products, services, and website experience
• Respond to your questions, feedback, or complaints
• Comply with legal and regulatory obligations applicable to our business in India

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party services we use to operate our business, such as our WhatsApp Business API provider, solely to deliver OTP, invoice, and service-related messages.
• Invoice links sent to you: When we send your invoice over WhatsApp, the PDF is made available at a private web link that expires after a limited period. The link is not listed anywhere and cannot be guessed, but anyone you forward it to will be able to open that invoice until it expires. Please treat it as you would the printed bill.
• Legal Requirements: If required to do so by law, court order, or governmental authority in India.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to confidentiality.

6. Cookies and Website Data

Our website may use basic cookies or similar technologies to ensure the website functions correctly and, where enabled, to understand how visitors use our site (for example, via Google Analytics or similar tools). You can control or disable cookies through your browser settings; however, this may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for record-keeping, warranty tracking, and legal/tax compliance purposes under Indian law. Booking and customer service records are typically retained for a reasonable period to support after-service queries and warranty claims. One-Time Passwords are retained only until they expire or are used.

8. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Access to customer records is restricted to authorised staff, and One-Time Passwords are stored only in hashed form. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and operational requirements (for example, warranty records)
• Withdraw consent for non-essential communications at any time by informing us via WhatsApp, phone, or email

To exercise any of these rights, please contact us using the details in Section 13 below.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website and social media profiles may contain links to third-party websites or platforms (such as Instagram, Facebook, YouTube, Threads, or Google Maps). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Vellore Mobile Point LLP (LLPIN: ACY-3014)
• Store: #313, Shop No. 1, South Avenue Road, Sathuvachari, Vellore - 632009, Tamil Nadu, India
• Registered Office: #86, Devikarumari Amman Nagar, Opp. to KH Shoe Company, Saduperi, Sathuvachari, Vellore - 632002, Tamil Nadu, India
• Phone: +91 97905 99905
• Email: shop@velloremobilepoint.com